Terms and Conditions

Shipping & Delivery

We make every effort to ship items in the most timely fashion possible. Depending on what you order, here are guidelines for how long to wait, we try to make our estimates as conservative as possible. In practice we strive to complete custom work as quickly as we can however, production times may, at times, be effected by circumstances beyond our control. In general, leave yourself as much time as possible for a custom order to be completed, especially if you have a deadline. If you have special requests or a deadline you need to meet, give us a call and we’ll see what we can do, many times we are able to fill the order in time.

  • Stoneware Pottery (Ryefield Ceramics) – In stock items ship within 5-10 business days. Custom items may take longer. Stoneware pottery ships from our studio.
  • Earthenware Bisque – In stock items ship within 5 business days. Earthenware bisque ships from our studio.
  • Ceramic Pictures – We custom make each Ceramic Picture to order, to your specification. All frames are made from basic materials that must be cut and finished by hand. Please allow up to 14 calendar days to make and fire the ceramic picture and create and finish its frame. For Ceramic Pictures without a frame, please allow for up to 8 calendar days. The finished piece will ship within 5 business days of its completion. Note: This is an estimate, we fire our kiln once a week at a minium and try to keep a supply of popular frames sizes made and ready to go. If you’re pressed for a deadline, please give us a call and we’ll see what we can do.
  • Custom Work – Any other requests for custom work may realistically take from 6 to 8 weeks to complete depending on our schedule, time of year and work load.

We currently ship through UPS. At our discresion, we may ship some items through other carriers, including FedEx or USPS. Actual shipping times may, at times, be effected by circumstances {{config path=”general/store_information/name”}} has no control over, including but not limited to: weather, seasonal volume or what shipping option you pick. For items shipping from our studio, we don’t deliver shipments to the carriers on the weekends and our store is closed on Mondays. That doesn’t mean we’re not working on those days, we just don’t ship on them.

Privacy & Security

For a complete discussion of our how we use, store and secure your information, please visit our Privacy Policies page.

Returns and Exchanges

All sales are final. No returns or exchanges accepted.

Payment, Pricing & Promotions

We accept PayPal, Visa, Mastercard, Discover, American Express and Diners Club. Payment may also be made by check however, we will not ship any item until the check clears your bank. There is an additional $35 fee for returned checks, this fee applies each time the check is returned. Unpaid returned check fees will delay the shipment of your order. All items are priced as marked.